Privacy policy

Ukenzy – Privacy Policy

At Ukenzy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit, use our services, or make a purchase from ukenzy.co.uk (the "Site") or otherwise interact with us (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on the Site with the "Last Updated" date revised accordingly.

Information We Collect

1. Information You Provide Directly

We may collect information you provide when using our Services, including:

  • Contact Details: Name, address, email, and phone number

  • Order Information: Billing and shipping details, payment confirmation

  • Account Information: Username, password, security details

  • Customer Support: Information shared during communication with our support team

2. Information About Your Usage

We automatically collect information about your interaction with our Site, including:

  • Device and browser details

  • IP address and network information

  • Pages visited, clicks, and other usage data
    We may use cookies, pixels, and similar technologies to gather this data.

3. Information from Third Parties

We may receive information from third-party service providers, including:

  • Shopify, for website management and payments

  • Payment processors, for secure payment handling

  • Advertising and analytics partners, for improving services and promotions

How We Use Your Information

We use your personal information for the following purposes:

  • Provide Products & Services: Process orders, manage accounts, handle shipping, returns, and exchanges

  • Marketing & Promotions: Send personalized communications, offers, and display tailored advertisements

  • Security & Fraud Prevention: Monitor accounts, prevent fraudulent activity, and maintain a secure environment

  • Customer Support & Service Improvement: Respond to inquiries, provide support, and improve our services

How We Share Your Information

We may share your personal information in the following cases:

  • With service providers for contract fulfillment (e.g., shipping, payment processing)

  • With business and marketing partners for promotions and advertising

  • With affiliates within our corporate group for operational purposes

  • To comply with legal obligations, enforce terms, or protect rights

We do not sell or share sensitive personal information without your consent.

Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us to have it removed.

Security and Data Retention

While we implement robust security measures, no system is completely secure. We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data

  • Port your information to another provider

  • Opt-out of marketing, sharing, or targeted advertising

  • Restrict processing or withdraw consent
    We may require verification before processing requests. Contact us at info@ukenzy.co.uk to exercise your rights.

Complaints

If you have concerns about how we process your personal data, contact us at info@ukenzy.co.uk . You may also escalate complaints to your local data protection authority if unsatisfied with our response.

International Users

Your personal information may be stored and processed outside your country. We ensure transfers comply with legal requirements, using recognized mechanisms such as Standard Contractual Clauses.

Contact Us

For any questions about this Privacy Policy or your personal data, contact:

Email: info@ukenzy.co.uk

Address: [Your Business Address]

Ukenzy is the data controller for the purposes of applicable data protection laws.