Refund policy

Ukenzy – Return & Exchange Policy

At Ukenzy, your satisfaction is our top priority. If you are not completely happy with your purchase, our clear and professional return policy ensures a smooth and hassle-free experience.

Return Policy Overview

We accept returns under the following conditions:

• Initial Notification: Notify us within 14 days of receiving your order via email  (info@ukenzy.co.uk) or phone to initiate the return process.

• Return Window: After approval, you have 15 additional days to return the product in its original, unused condition, including all packaging, accessories, and documentation.

• Return Condition: Products must be undamaged and unused. Returns showing signs of wear, misuse, or alteration may not be accepted.

Exchange or Refund

Once we receive your returned product, you may choose:

• Exchange: Swap for a different model or color, subject to stock availability.

• Refund: Amounts will be refunded to the original payment method, typically within 7–10 business days.

Additional Terms

• Free Returns: All returns within the specified period are eligible for free return shipping.

• Non-Refundable Items: Some items, such as used or opened products beyond reasonable testing, may not be eligible for return. Contact our support team for clarification.

How to Return Your Product

1. Contact our customer service team via email at info@ukenzy.co.uk or phone.

2. Provide your order number and reason for return.

3. Ship the product back following the instructions provided by our team.

For any questions or assistance, our support team is always ready to help.

Thank you for choosing Ukenzy—we are committed to making your shopping experience smooth, safe, and satisfying.